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Coronavirus (COVID-19) Information and Updates

Office Closure

Accra offices are currently closed to the public. Please contact us at 952-935-3515 if you need to reach us. We will have staff available to answer your questions from 8am – 4:30pm on Mondays through Thursdays, and Fridays from 8am – 4pm. Also please review the updated information below for clients and caregivers

The safety and wellbeing of our clients, caregivers and employees is Accra’s highest priority.

Our response team is actively coordinating with the Minnesota Department of Health (MDH), closely monitoring this evolving situation and developing specific action plans to address this situation.

Accra COVID-19 Preparedness Plan for PCA and 245D Services

Accra COVID- 19 Preparedness Plan for ARMHS

Executive Order 20-74, signed by Gov. Walz on June 5, 2020, requires all licensed providers of Home and Community-Based Services to develop a COVID-19 Preparedness Plan that describes the steps being taken by the provider to protect clients and Direct Support Staff during this peacetime emergency.

On July 25th, 2020, Executive Order 20-81 went into effect, which requires Minnesotans to wear a face covering in indoor businesses and indoor public settings.  More information here: https://www.health.state.mn.us/diseases/coronavirus/facecover.html

Helpful Resources

It’s natural to be concerned about COVID-19, but the best way to address that concern is to stay informed. General information about the virus can be found at:

The Centers for Disease Control


The Minnesota Department of Health


COVID-19 information in other languages:

2019 Novel Coronavirus (Hmong)

Koronafayraska Cusub ee 2019 (Somali)

Enfermedad del Coronavirus 2019 (Spanish)

American Sign Language (ASL) Videos

Caregiver Instructions: Caring for a person at home with COVID-19

Caregiver Instructions PDF (English)

Caregiver Instructions PDF (Spanish)

How to use cloth face coverings

DIY Instructions PDF

CDC video on How to correctly wear a cloth face mask


Surgical Mask Use Video

Community Resources

Free COVID-19 Testing Available

Minnesota Community Health Clinics are offering free COVID-19 testing to uninsured Minnesotans. The Community Health Centers that comprise this network are located throughout the state of Minnesota in medically underserved areas. They function as a safety net, providing comprehensive primary and preventive medical, dental, and behavioral health services to people who would otherwise lack access to this care.

Visit this link to search for a clinic location: https://mnachc.org/community-health-centers/find-a-health-center/

Free grocery delivery for Metro Mobility customers

Metro Mobility has started delivering grocery orders to its Twin Cities customers in an effort to keep those customers and drivers safe during the COVID-19 pandemic. Metro Mobility customers can place an order at a grocery or pet store online, then schedule pick-up and delivery with Metro Mobility.

Visit this link for more information: https://metrocouncil.org/Transportation/Services/Metro-Mobility-Home/Grocery-Delivery.aspx

Free Meals for Kids

With Minnesota schools closed, nonprofit Hunger Impact Partners has created an app that can be downloaded to find nutritious school meals for children age 18 and under. The “Free Meals for Kids” mobile app will help families and kids in need find and access free meals at nearly 400 schools and other sites across Minnesota.

Visit this link for more information: https://hungerimpactpartners.org/

Two free months of internet service for low-income applicants, low rate after that

Comcast is taking immediate steps to help connect low-income families to the Internet at home. New Internet Essentials customers will receive two free months of Internet service, which is available to all qualified low-income households for $9.95/month plus tax.

Apply by April 30, 2020. https://www.internetessentials.com/covid19

Designated shopping hours for vulnerable individuals at several retailers

Shoppers who are at a higher risk of severe illness from COVID-19, which includes older adults and those who have compromised immune systems, are able to shop at select stores during designated hours not accessible to the general public. The intent is to provide an opportunity for those individuals to be the first to shop after overnight cleaning and stocking, so they have increased access to essential products. Participating retailers include:

    • Target, Tuesday & Wednesdays 7am – 8am
    • Walmart, Tuesday 7am – 8am
    • Costco, Tuesday, Wednesday, Thursday 8am – 9am
    • Lunds and Byerlys, every day 7am – 8am
    • Lowes, Tuesday & Wednesday 7am – 8am

Food Shelves

Many families face uncertainty when it comes to their next meal. Food shelves, now more than ever, are a vital community resource. If you are in need of food, a map of Minnesota food shelves can be found at www.minnesota.cbslocal.com/foodshelf

Due to changing community health precautions, you are encouraged to visit the selected location’s website or social media page for the most up-to-date information.

Mental Health Support

While officials have encouraged social distancing to prevent the spread of COVID-19, it does not mean we should emotionally isolate from others. It’s important to continue to check in with family, friends and loved ones. Just like physical health, mental health needs to remain a priority during this time. If you need someone to talk to:

    •  WARM line, 651-288-0400 or text “support” to 85511
    • Crisis Team, dial **CRISIS
    • Crisis Text Line, Text MN to 741741
    • NAMI MN has virtual support groups available, visit www.namimn.org/support

Information for Accra employees

  • If you have specific questions about COVID-19, call the MDH general hotline at 651-201-3920.
  • If you have symptoms of COVID-19, you should contact your medical provider by phone, inform them of your concerns and then follow their specific instructions.
  • If you believe you have been exposed to someone with COVID-19, or you have a confirmed diagnosis, please contact our Human Resources team as soon as possible via email at employeebenefits@accracare.org.
  • Please continue to access the Accra sharepoint site dedicated to the COVID-19 situation to stay current.

Typical Symptoms of COVID-19

People with COVID-19 have had a wide range of symptoms reported – ranging from mild symptoms to severe illness.

These symptoms may appear 2-14 days after exposure to the virus:

  • Fever or chills
  • Cough
  • Shortness of breath or difficulty breathing
  • Fatigue
  • Muscle or body aches
  • Headache
  • New loss of taste or smell
  • Sore throat
  • Congestion or runny nose
  • Nausea or vomiting
  • Diarrhea

Tips to stay healthy and prevent the spread of the virus

Below are everyday preventive actions to help prevent the spread of respiratory disease, including COVID-19:

  • Stay home when you are sick
  • Practice social distancing
  • Use a mask or simple cloth face covering when in public; this can help prevent your germs from infecting others – especially in situations where you may spread the virus without symptoms.
  • Wash your hands often with soap and water for at least 20 seconds, especially after using the bathroom; before eating; and after blowing your nose, coughing, or sneezing.  (If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol. Always wash hands with soap and water if hands are visibly dirty.)
  • Perform hand hygiene with alcohol-based hand rub before and after all patient/client contact.
  • Avoid touching your eyes, nose, and mouth.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.  If a tissue is not available, sneeze into your elbow, not your hand.
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
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